CONTRACT OF CARRIAGE

This Contract of Carriage governs all transportation of passengers and cargo by Air & Opportunity Aviation, LLC and its DBA entities, including Coastal Seaplanes and Coastal Airways, collectively referred to as Carrier.

By purchasing a ticket, booking a charter, participating in an air tour, or tendering cargo, the Passenger or Shipper agrees to be bound by this Contract.

Transportation is conducted under 14 CFR Part 135.

1. Governing Law and Applicability

All transportation is subject to:

• 14 CFR Part 135
• Applicable provisions of 14 CFR Part 91
• 49 CFR governing hazardous materials
• Applicable U.S. Department of Transportation regulations
• All other applicable federal law

If any provision of this Contract conflicts with applicable law or regulation, such law shall control and the remainder of this Contract shall remain in effect.

No employee, agent, or representative of Carrier may modify this Contract unless authorized in writing by an officer of Carrier.

2. Pilot in Command Authority

Pursuant to 14 CFR 91.3 and 135.77, the Pilot in Command has final authority over the operation of the aircraft.

This includes decisions regarding:

• Weather
• Weight and balance
• Passenger acceptance
• Cargo acceptance
• Fuel load
• Routing
• Departure and arrival times
• Flight cancellation

All safety determinations are final and not subject to dispute.

3. Schedules and Aircraft

Published schedules, aircraft type, and routing are not guaranteed and do not form part of this Contract.

Carrier may delay, cancel, substitute aircraft, reroute, or reschedule any flight for safety, regulatory, operational, or commercial reasons.

Carrier shall not be liable for consequential damages arising from schedule changes.

4. Tickets and Reservations

A valid reservation and full payment are required prior to transportation.

Tickets are non transferable and valid only for the named Passenger.

Unless otherwise stated, tickets expire one year from date of issue.

Carrier reserves the right to cancel reservations for non payment, inaccurate passenger weight disclosure, regulatory non compliance, or safety concerns.

SECTION I

SCHEDULED SERVICE

5. Scheduled Flights

Scheduled Flights are publicly offered point to point transportation subject to demand, weather, and aircraft availability.

If Carrier cancels a Scheduled Flight, Passenger may elect:

• Rebooking on the next available Carrier flight, or
• Refund of the unused portion of the ticket

If Passenger cancels, refund eligibility is governed by the fare rules disclosed at booking.

Where applicable under DOT regulations, refundable rights shall be honored.

Carrier is not responsible for missed connections with other carriers.

SECTION II

CHARTER SERVICE

6. Charter Flights

Charter Flights are aircraft block reservations contracted for specific dates and itineraries.

Charter pricing includes only the services outlined in the written Charter Agreement.

Unless otherwise stated in a signed Charter Agreement, the following policy applies:

Charter Flights are non refundable once booked.

If Charter Customer cancels for any reason, including weather at the passenger’s location, personal circumstances, or schedule conflicts, no refund shall be issued.

If Carrier cancels due to safety, regulatory, or operational reasons, Charter Customer may elect either:

• Full refund, or
• Rescheduling at no penalty

Weather decisions are made solely by Carrier.

Repositioning time, waiting time, and additional flight time are billable unless otherwise agreed in writing.

SECTION III

AIR TOURS

7. Air Tours

Air Tours are scenic or experiential flights that begin and end at the same location.

Routes may vary due to weather, air traffic, or safety considerations.

Passenger weight and balance limitations apply and may result in rescheduling.

If Carrier cancels an Air Tour for safety reasons, Passenger may elect refund or rescheduling.

If Passenger cancels, refund eligibility is governed by booking terms disclosed at purchase.

SECTION IV

CARGO

8. Cargo Transportation

Cargo is accepted subject to weight, dimensional, packaging, and regulatory requirements.

Shipper warrants compliance with all applicable federal laws.

Hazardous materials are prohibited except as permitted under 49 CFR.

Carrier liability for cargo loss or damage is limited to the lesser of actual value or the maximum permitted by federal law, unless excess valuation is declared and accepted in writing.

Carrier is not liable for delay unless caused by willful misconduct.

GENERAL PROVISIONS

9. Baggage

Passenger weight and baggage weight are integral to aircraft weight and balance calculations.

Carrier may refuse baggage exceeding aircraft limitations.

Carrier is not liable for fragile, perishable, valuable, or irreplaceable items including but not limited to jewelry, electronics, currency, documents, or artwork.

Carrier liability for baggage loss or damage is limited to the maximum extent permitted by federal law.

10. Hazardous Materials

Transportation of hazardous materials is governed by 49 CFR.

Passengers and Shippers may not transport explosives, flammable liquids, compressed gases, corrosives, lithium batteries exceeding regulatory limits, or any item prohibited by federal law.

Violation may result in refusal of transport and referral to authorities.

11. Refusal of Transport

Carrier may refuse transport of any Passenger or Cargo that:

• Presents a safety risk
• Is intoxicated or disorderly
• Fails to comply with crew instructions
• Violates applicable law
• Provides inaccurate weight information
• Presents medical or behavioral concerns

12. Weather and Force Majeure

Carrier shall not be liable for failure or delay in performance caused by:

• Weather
• Air traffic control restrictions
• Government action
• Mechanical issues not caused by negligence
• Labor disputes
• Natural disasters
• Events beyond Carrier control

Safety determinations are final.

13. Limitation of Liability

Carrier liability is limited to the maximum extent permitted under federal law.

Carrier shall not be liable for indirect, consequential, incidental, or punitive damages.

Carrier shall not be liable for losses resulting from Passenger reliance on published schedules.

14. Claims

Claims for baggage or cargo damage must be submitted in writing within 7 days of receipt.

All other claims must be submitted within 30 days of the event giving rise to the claim.

Failure to provide timely notice may result in denial of the claim.

15. Modification

Carrier may amend this Contract at any time.

The version in effect on the date of ticket purchase or Charter Agreement execution governs that transportation.